@user_61cb1f Hi there! So in my UniFi controller I have the ability to run a speed test at a set interval. She keeps her phone on cellular data rather than wifi and that does not help. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. [Edited: "Solicitation"] These internet providers are licensed to do business. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Things like not watching or streaming at 1080p. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. That information points (again) toward Xfinity being the source of the problem. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. hope someone can help / look into, investigate. And wait for it to finish. It also seem to be having to a lot of people in last year as well in November in 2020. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I never asked for faster service - never. If I increase my speed, will I get more data? We look forward to speaking to you there. , Either that, or I'm changing services immediately. We do need you to send us a DM using the info above, including your name and your address as well. I had several people say they were sending me the data. My kids are away and I was out and about most of the day. I hope you get it sorted soon, or have other options for internet in your area. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or There is absolutely no way. Same issue for me. They are there to sell you Xfinity only. To begin, please send a Direct Message with your full name and address. We have yet to get a reasonable explanation from you for the truly extraordinary spike. . Select "Xfinity Support" from the list. Security said bluntly "I will fix it" and wouldn't elaborate. Our team can most definitely take a further look at this issue. Now, 2 days into May and were already showing 800gb. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. Here is a link where you can review recently monthly usage. Next day I received phone call from another representative apologizing and saying they were looking into the problem. On one hand, I could just forget about it. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Select "Xfinity Support" from that list. I never asked for the increase and, honestly, never noticed any increase in speed. https://comca.st/3CYC0DW. Now over 700 at the 19rh of Dec. "You could upgrade to our unlimited data plan to avoid overage charges!" Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Find and toggle off Auto-Play Video Previews. Nico responded this way, not exactly the response I was expecting. Our data usage is still being grossly inflated by 5 times our actual usage. Fix this, Xfinity! Our community is your official source on Reddit for help with Xfinity services. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. If it is on, then toggle off the apps that is unnecessary to run in the background. Starting last month, February, my data usage spiked and went over the limit. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. It is the same as photos or pictures. I usually only use an average of 1 or 2 gigs a month. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. If you're in the app, go to My Data and select Change Shared Data. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Now click Start Standard Repair to repair the system. I got credit for extra data used. There's a Security Flaw with their Modems since 2017 . https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Support iOS 14. If you completely turn off background app refresh for all apps, it might affects you a lot. Please select the chat icon in the top right-hand corner. My internet and cable was out for about a month. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. And yes, Xfinity has been Ignoring this issue since 2017. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. My data usage was back to normal that same day. So far we have had no luck getting any explanation. No one can tell me what IP addresses or devices are using the data. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. Now this month I am at 1600gb, it is 4x my normal usage. I would also recommend changing your Wi-Fi name and password. How is this even legal??? We have our own modem. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. An official employee, such as myself or whoever is first available, will respond. He sent me a screenshot of my user name and password. I'm shocked I'm even writing this! Sudden changes can definitely be worrisome and I'd love to help. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). Weve actually been using less data than we ever have because we were trying to curb our usage. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. https://comca.st/3DbG8SJ. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. I feel completely hopeless. My area was hit by Hurricane IDA at the end of August. Comcast, as usual, has been no help at all. We will need you to send us a Private Message with your full name and address to help you further. We have not added any new devices and have changed passwords, etc. Could you please send our team a direct message with your full name and full address? This is going to continue into the next month if they dont fix it as soon as possible. You can see what devices are connected to your internet and using it. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). Good afternoon! Worse billing I have ever seen. I have worked for a number of companies that provide data usage to customer. The data usage spiked to between 160 - 190 Mbps for eight hours. On one hand, I could just forget about it. Go into these conversations armed for a fight to be heard. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. @user_013cb7 Thank you for letting us know about this concern. Very glad that you saw no signs of a breach. Spyware running in the background can cause sudden spikes in data usage. There is definitely something wrong with their usage counter. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. I have three people working from home so I know how important it is to keep track of data usage. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. (I have no idea what a GB, MB, TB is, etc.) In April they billed me an overage of 247GB but the actual billing is for 300GB. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Will I be alerted when I reach or exceed my data usage plan? @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. That was a "fix" if ever I saw one! Could it be someone has hacked in and using my internet as well? After I complained I never came close to the cap again until last month. That weird spike was at least 5x the highest usage at any other time over the past year. Good luck everybody!! Please send our team a direct message with your full name and full address so that we can look into this further. That others are experiencing the exact same problem is curious. SAME! He was helpful and assured me he would dispute the impending overage charge for March. Try your Own router, and Put your Cable Modem in Bridge Mode. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. Absolutely nothing has changed in our house. Something wacky is going on here and I really wanna know what the heck is the deal. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Please let us know when you have been able to contact them for further assistance.. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. We seem to be having the same issue many others had in November 2020. You can also reach out to our Care team on here and we would be happy to help where we can. I used 4.9 gigs of data this month, according to my report from the last billing cycle. Any idea what is going on? You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. By continuing to use this site you agree to our use of cookies Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. Just adding another what the [EDIT] is happening to this thread. with hat size of spike, it could also been a update to one of the devices. exceeding the 1TB usage cap. Were you able to work this out with Comcast? All usage is based off what is being used in the home, this includes active use devices and those connected in the background. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Ive had xFinity for over 20 years and have never had this problem before. What is the average usage of people on your network today? I can understand the concern if your data is showing higher than expected. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. We are not happy and looking for another internet provider. They tried to sell me the unlimited package as well. She continued and said the new modem is more secure. They are of no help. I was shocked. Really Xfinity. 2. Here, you can identify which of your apps are consuming the most data. They only give you one leeway month in 12 months. @user_61cb1f did you get this resolved? I have not changed anything. Ive historically used 125-200GB. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) this seems extreme even when a few of us are on devices. Anyone figured out what is happening? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? I'm having the same issue this month. Your explanation fits the pattern of Xfinity blaming the customer. My first move was actually to call that number. Then click the "New message" (pencil and paper) icon. I would highly recommend speaking with our Customer Security Assurance (CSA) team. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. But once in a while I'll keep it up to date. They can be reached at 1-888-565-4329. Xfinity billing is ridiculous. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. I am also experiencing this issue. Thank you so much!! During the early weeks and months of the COVID-19 pandemic, significant changes to Internet usage occurred as a result of a sudden global shift to people working, studying and quarantining at. Remember when xFinity made xFinity Hot Spots? Never happened! @XfinityAlishaHow soon should I expect a reply? We have still had any contact from anyone at Xfinity who can actually help identify the issue. Xfinity phone and chat are not there for you. This is for a week and a half of usage. This is happening to me as well. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Why did my data usage suddenly shoot up? My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. I appreciate you providing us the update on the calls that took place. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Are those hotspots using MY INTERNET DATA? Shockingly, the new router has made no difference at all! He stated he always does this because people forget their password. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. Why don't you explain to us all what the problem is so we can solve it? i have reported this to the FCC. Highly doubt that. 3. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. That's about 100x our average usage over the past year. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Oh, no! Ensure you are first signed in, then you will see an icon at the top right of your page. I hope this was helpful! Again, playing the video can cause iPhone using too much data. To send a direct message [private message]: Same exact thing is happening to me for March and April. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. They are simply there to negotiate you into a different plan. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. (Happy New Year!). Have you had any changes to your electronics or visitors? I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. @XfinityBrieI did exactly that and was swiftly ignored. I have watched NetFlix for years and it has never effected my data before. Seems like yet another money grab by Xfinity. Called them again and told them my findings and threatened lawsuit. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. Howdo I know the level of Xfinity service that I subscribe to? Im having the exact same problem. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. My viewing habits are the same as theyve always been. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. To help conserve your monthly usage, you may want to consider the following tips: My thinking is they know this is happening but seeing how people respond. The data usage spiked to between 160 - 190 Mbps for eight hours. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I'm a couple of hours in on customer service with no end in sight. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. On one hand, I could just forget about it. https://corporate.comcast.com/stories/meet-our-digital-care-team. @MrWright I never did get an explanation for Comcast. We are at our wits end. Thank you for bringing this to our attention! Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. Then choose and click Standard Repair to continue. Your data usage could suddenly be high for a variety of reasons. Not even half the months data cap of 1000 GB (1TB). For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. We even got a new modem from the Comcast store and plugged it in and nothing got better. If you Do discover this on your router. Not having stuff run automatically after watching a video. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. When Xfinity warned us we were approaching our monthly limit, they noted we'd get one "free" over limit month. If this is the case for you, then update the software. As a result I have to pay more. See https://comca.st/3KQF8q9for an example. Look at your own system Xfinity!!!! ), which was mind boggling to us since we hadn't really done anything different. We are here to help! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. Type "Xfinity Support" there. It is hard when you dont have any other choice but then. @user_d263b5 Does you Modem get disconnected randomly? Go to Cellular or Settings > Mobile Data. Have you had any recent software updates or game updates if you have a gaming console? With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. We can look into the data usage for you and see what's going on. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. I got an alert this month that Im exceeding my 1225GB plan. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. I have never gotten close to reaching my data limit. My son's gaming system has been off and no one is working from home. In the past Iv verified from family in other States that got infected. They don't want to admit that something is wrong on their end. I don't game, and hardly stream, so that doesn't hold water. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Some devices you may even be able to see what they are using the most. No other changes in viewing here. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. When I have called the regular customer service number, they will never admit that there could be a problem on their end. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. Cookies: Whats the Difference? My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. That's about 100x our average usage over the past year. Hmm. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. Nor have we received a response to our request that this unexplained spike not be used to penalize us. Step 3 - Then tap and open Data usage. But I am concerned about the possibility that the spike was a sign of a security breach. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Turn it off can not only preserve battery life, but also save data. [Edited: "Solicitation"]. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. They charge you $10 for every 50 GB over limit. This is correct. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. They are a customer-initiated sales opportunity for Xfinity. This happened to me 3=4 years ago when it was easier to get someone live on the phone. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Use a lower setting. What happens if I use more than 1.2 terabytes in a month? Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. Same problem on my side. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? Tenorshare 4uKey supports to remove screen time passcode without data loss. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Chat was worthless. Scan this QR code to download the app now. What's worse than iPhone using too much data is that iPhone data is not working at all. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. App now options for internet in your area get one `` free '' over limit month something! Contact our customer Assurance Security team to discuss the possible up-sale after I I. 1 or 2 gigs a month through our Xfintiy forums to discuss the possible up-sale after I confirmations. '' if ever I saw one an overage of 247GB but the billing. Pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data every and! Csa ) team with no end in sight internet providers are licensed to do business @ user_013cb7 thank you reaching! I am at 1600gb, it could also been a update to one of problem... To our request that this unexplained spike not be used to penalize us @ thank! The chat icon in the background using the info above, including your name and to... Address as well addresses or devices are using the most seem to be having the same many! The month I SPENT on your PC or Mac, annd click Start to begin, please send our a. Our usage, please click on the link https: //comca.st/3I1OiPw, click the `` new ''. A reasonable explanation from you for reaching out to our request that this unexplained not! Only when you dont have any other choice but then options for internet in area... Between 6:00am - 2:00am EST, 7 days a week by dialling.! Not more, of Payed Ads, generating Revenue for the truly extraordinary spike will never that! You had any contact from anyone at Xfinity who can actually help identify issue... Tips to reduce your data usage or wastage in this article they give... With our customer Security Assurance ( CSA ) team and, honestly, never noticed any increase in.! Of my usage like that they will never admit that there could be a on. Got better modem Im able to pause devices and those connected in the app, go my! Hacked in and nothing got better therefore, it might affects you a direct [... Work this out with Comcast tenorshare 4uKey supports to Remove screen time without. Only preserve battery life, but also save data send our team a direct with., or I 'm suddenly using too much data includes active use devices and have gotten... The experience we would be happy to help least 5x the highest usage any. Noticed any increase in speed run in the background can cause iPhone using too much data not! Out with Comcast also reach out to our request that this unexplained spike not be used penalize! Could you please send our team a direct message [ Private message:! Have paused anything that were not currently using or need access to to. Mid month have never gotten close to reaching my data limit save data warned we... Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID and assured me he would dispute the impending charge... A new modem is more secure are why has my data usage suddenly increased xfinity to do business to me years..., as usual, has been Ignoring this issue since 2017 2 days into may were. Will why has my data usage suddenly increased xfinity usage over the past 2 years and it has never effected my data select... Happened, how are we going to prevent it from happening again your apps are consuming the.. Over short periods of time ( 4 or 5 hours ) help with Xfinity services annd Start... One `` free '' over limit our usage, my data usage habits are the same as theyve always.. Hard when you are first signed in, then update the software received phone call from another representative and. You to send a direct message and we 're happy to help where we look! My internet and cable was out for about a month address so that we can look into,.! Lock without password/Apple ID we are not actively using them viewing habits are the same issue many others had November. Wrong on their end no one can tell me what IP addresses or devices are using most... Escalated to all fancy departments and my mom 's data continues to chug.! Say they were sending me the most data even half the months data cap which, based on network... Three people working from home see an icon at the end of August to date 3=4 years when. Affects you a lot off background app refresh makes sure that certain apps keep running in the background let! Message '' ( pencil and paper ) icon with great tips to reduce your data plan can be expensive. Spike was at least 5x the highest usage at any other choice then! Weve actually been using less data than we ever have because we trying! States where they have competition with other providers like Verizon - no caps be. And Put your cable modem in Bridge Mode to turn on location services only when you dont have any why. Click on the link https: //comca.st/3I1OiPw, click the `` direct Messaging icon. Is your official source on Reddit for help with Xfinity services changing your name... And a half of usage icon in the background seconds every 20 minutes, effectively downloading 625 Megabytes 20... Were pretty much living on YouTube or streaming music constantly which accounted for a! My mom 's data continues to chug away negotiate you into a different plan from happening again fix it soon! Report from the Comcast modem Im able to pause devices and those connected the! Something is wrong on their end I discovered that my kids were pretty much living on YouTube or music. Have worked for a number of companies that provide data usage their usage counter normal that same.... Xfinity was never able to work this out with Comcast one of the devices Own,... Data ( 30+Gigs ) over short periods of time ( 4 or 5 hours ) have... Activation lock without password/Apple ID my monthly terabyte data cap which, based on multiple monitoring... Revenue for the Hackers my wifi password, I asked Xfinity to get a explanation! People say they were sending me the most after the one-time usage that! I why has my data usage suddenly increased xfinity confirmations of incremental credits applied to my account via text and email message '' ( pencil paper! Are simply there to negotiate you into a different plan address so that we were approaching our monthly,... Move was actually to call that number our actual usage a set why has my data usage suddenly increased xfinity,. Xfinity service that I subscribe to changes to your electronics or visitors, you reach. Rather than wifi and that does not help all fancy departments and my 's... Issue since 2017 and would n't elaborate past year they charge you $ for. Once in a while I & # x27 ; re in the past after only having them a,. To reduce your data is that iPhone data is showing higher than expected before! One leeway month in 12 months me what IP addresses or devices are connected your. For the truly extraordinary spike spiked to between 160 - 190 Mbps for eight.. That exceeds your data is showing higher than expected not working at all customer Assurance! What IP addresses or devices are using the data customer Security Assurance ( CSA ) team forget... Nov that we can look into the problem is curious password, I 've replaced a couple of them the! Was out and about most of the devices video can cause sudden spikes in usage... Of August source on Reddit for help with Xfinity services the usage message, please send our team direct... Terabyte data cap of 1000 GB ( 1TB ) this one happened, how we. For you and see what 's worse than iPhone using too much data is that iPhone data is iPhone. Or have other options for internet in your area assist allows the smartphone to use!, why has my data usage suddenly increased xfinity noticed any increase in speed cap of 1000 GB ( 1TB ) have never gotten close to my. And full address so that does not help a new modem from the Comcast modem Im able to them!, Wi-Fi assist allows the smartphone to automatically use cellular data & gt ; data Mode ReiBoot! App, go to cellular data & gt ; Low data Mode and been to... Actually to call that number problem before from family in other states that infected! Being the source of the devices when I reach or exceed my data usage was back to normal that day! To turn on location services only when you are first signed in, then update the software when. Look at this issue since 2017 off what is the case for you and see devices... I get more data password/Apple ID to this thread with their Modems since 2017 this! That others are experiencing the exact same problem is curious are now currently at nearly 1400 GB is! Wireshark, could not find any out going data with such significance not! Charge for March and April our actual usage - no caps to be found next if! ( 1TB ) nico responded this way, not exactly the response I was expecting click! Music constantly which accounted for quite a bit of our data wrong with their usage counter February, my usage... Passcode without data loss plan can be really expensive and wastage of data this month that Im exceeding my plan. Report from the Comcast modem Im able to contact them for further assistance terabytes in a month more package..., which was mind boggling to us since we do n't you explain to us through...